National Injury Help – Staff Bios, who we are

You’re never alone when you call or click for help at National Injury Help. We take pride in hiring the highest level people we can find. It’s that important to us, and should be to you too.  Take a moment to learn who is behind the scenes at National Injury Help.  Click here to read reviews about how we’ve helped others.

Austin Majors – Executive Director of National Injury Help

Austin’s legal career started in 1994 working for a local consumer law attorney who wanted to expand his practice in San Diego California.  After increasing his business by over 500% within 12 months, Austin was offered a position by his sister and future brother in law in a start up firm, Phillips and Associates based in Arizona.

Austin started as an intake specialist and helped build the law firm from the ground up utilizing fellow college baseball teammates to work for the firm and help develop integral roles.  Initially, an exclusive criminal law practice, Austin helped turn Phillips and Associates from a two lawyer firm to an 800 lb. gorilla dominating all competition for criminal law, bankruptcy law, divorce law, and personal injury with over 30 lawyers.

Over the years at Phillips and Associates, Austin managed advertising, receptionists,  intake, collections, and all use of technology to create a better client experience and business advantage for the firm. In addition, he pursued expansion office throughout Arizona and San Diego.

In 2001, Austin was transferred to San Diego to open the expansion office, and manage the non-legal functions of the firm. This is where he fell in love with Mass Torts and the idea of being able to help clients, on a National scale, fight against greedy corporations.  In 2013, Austin helped form National Injury Help and has embraced social media as a means of mass communication and marketing in partnership with several leading national litigation firms.  Firms such as Grant & Eisenhofer, Kershaw, Cook & Tally, Baron & Budd, Reich & Binstock, Beasley Allen, Motley Rice, Forester & Haynie, and many other leading National Law Firms.


Austin is exceptional in creating an ideal client experience without compromising ethics. Having worked as the Executive Director for a “big fish in a small pond” for more than a decade, he has always been held to the highest standards of client communication and ethics.   Erring on the side of caution, but always pushing the envelope with technology, Austin is constantly testing marketing platforms, working with artificial intelligence, predictive conversation technology, and creating funnels to make communication more effective.

Austin holds the highest standards with the intake staff.  Respect, sympathy, courteous, manners are some of the values we hold when speaking with potential claimants because people may not have a claim but they deserve dignity and respect.  These communication standards don’t end with clients as all of the staff at National Injury Help is given the utmost respect and love. That’s why many people have worked with Austin for decades.

Phil Jackson – Senior Case Manager.

Phil Jackson is one of our highly rated 5-star reviewed senior case managers here at National Injury Help.

Since 1991 to present, in Phoenix, Arizona and San Diego, California Phil has worked in the legal field as a staff member in positions, including but not limited to, Senior Case Manager, Supervisor, Supervising Legal Administrator and Paralegal gaining invaluable legal experience in law firms specializing in criminal defense, divorce-family law, all accident injury, mass torts, bankruptcy and products liability.

In 1985, Phil graduated from Arizona State University, in Tempe, Arizona earning a Bachelor of Science Degree in Political Science.  In 1983, Phil graduated from Phoenix Community College, in Phoenix, Arizona earning an Associate in Arts Degree in General Studies.  In 1979, Phil graduated from Camelback High School, in Phoenix, Arizona.

Between Jan-May 1985, Phil worked as an intern for the late U.S. Sen. John McCain.  Phil was a staff member when John McCain first held office as a U.S. Congressman in Tempe, Arizona.

In 1986, Phil volunteered working for U.S. Sen. Dennis DeConcini in Phoenix, Arizona as a staff member.

In 1989, Phil earned a Paralegal Certificate (ABA Approved Program) attending the University of San Diego, in San Diego, California.

In 1993, Phil attended the Thomas M. Cooley Law School, in Lansing, Michigan completing the following courses:  Civil Procedure, Contracts I-II, Criminal Law, Criminal Procedure, Property Law, Torts and Legal Writing.

Phil’s hobbies include mechanics, basketball, music, and U.S. History.  In addition, Phil’s charities include donating to the USO, and Salvation Army helping to feed the homeless.

Contact Phil at 

Gerry Sosa – Case Manager

Gerry Sosa is a Case Manager at National Injury Help, where Gerry processes Personal Injury Claims from start to finish, including every type of injury case that can arise and educate clients about their rights. Gerry came on Board in November 2015. Since 2015 he has enjoyed helping people all over the US.

Gerry will help you or a loved one who has been injured due to a defective medical device or defective medication.  You can expect 100% transparency, no horror stories, and nasty surprises when working with Gerry.

Gerry is a dog-lover, husband to an amazing wife and, soon to be the father. I enjoy playing sports, training and during the holidays I like to give back.  I usually sign up for Big Brother programs to help kids in need during hardships. Growing up, I never had much. I made a promise to myself that no matter what I would try to make a difference in the world.

Contact Gerry at

Scott J. Wilkie – Case Manager/Co-Counsel Relations

Scott Wilkie is also a highly rated 5-star case manager at National Injury Help. People talk about how easy he makes them feel when they call us with their legal problems.

Here is his bio in his own words:

I spent the majority of my early 20’s in the U.S. Marine Corps as a Military Policeman/Correctional Specialist. After leaving the service officially in 1990, I began a 27-year career in the Beer Business at every possible level culminating in several Executive Sales Management positions for some very prominent breweries and distributors, managing large sections of the country at times.

Now, I am currently really enjoying my role as a Case Manager at National Injury Help using my extensive inter-personal skills to assist potential clients file their respective cases and, in some cases, guide them through these sometimes-scary situations.

Aside from my role as a Case Manager, I am also a husband of 20 years to a beautifully amazing wife, a father of two beautiful and brilliant kids and an active musician working on several recording projects and actively playing in many venues in and around Southern California and points beyond.

Contact Scott at

Leah Henig – Operations Manager

As the Operations Manager here at National Injury Help Leah’s top priority is connecting potential claimants with our skilled Case Management staff and enabling the team to provide
superior service to our clients. Leah has been with National Injury Help since 2017.

Leah holds a bachelor’s degree from Michigan State University and is a certified Project Management Professional.

“I enjoy spending time with our family, reading, and am an avid walker. I’m looking forward to
traveling to new destinations and plan on sampling the local vineyards where we go.”

Contact Leah at

Vanessa Alonso – Office Manager

Vanessa is the Office Manager here at National Injury Help.  If you call us she’s the first person you’ll get to meet.  She previously worked as a Paralegal at various law firms, dealing with maritime law, criminal law, bankruptcy law, immigration law and family law.

In 2005 Vanessa received her AA in Paralegal Studies and Paralegal Certification.

In 2010 she graduated from San Diego State University with a BA in Administration in Justice and emphasis in Public Administration.

Vanessa has lived in San Diego County all her life and enjoys the beach.  Her hobbies include spending time with her family, which include her two children Alexia & Ivan.  She enjoys working out, group training on her free time and loves music.

Contact Vanessa at

Howell Glen – Director of Digital Marketing/SEO

Much of what you see online related to National Injury Help comes under the direct actions of Howell Glen.

Not only does he perform all of the companies search optimization, he’s also a savvy legal content writer who specializes in creating powerful content on defective medical devices and defective pharmaceutical drugs.

Howell created his own search engine marketing business in 1999 called NP-Strategies, a San Diego based Technology Company that helped non-profit organizations adapt technology and optimize their online presence and help them perform the way they envisioned.

While running NP-Strategies he was recruited by Wise Law Group of San Diego in the role of Director of Search Optimization, where he lead a team of content writers, web developers and SEO assistants. He was responsible for creating and growing 152 digital properties under the domains branded as “Resource 4’s”.  These domains where designed for legal lead generations and generated millions of dollars in leads for top law firms across the U.S.   This is where he learned about the problems with “Big Pharma, and “Big Medical” putting profits over people.  Helping people who’ve been hurt from these “bad drugs” and problematic medical devices became his passion.  Howell was with Wise Law Group, a Thompson Reuters’ company, for 11 years. He was then hired by Austin Majors as Director of Digital Marketing/Search Engine Optimization.

Howell graduated in 1984 at Palomar College San Marcos with an Associates Arts Degree in CSIS – Information Technology, and earned a Certificate of Expertise from IBM’s Advanced Connectivity Systems in San Francisco in 1987.

In his spare time he enjoys both mountain and road biking.  He’s also climbed most of the mountain peaks in California, including the highest peak in the Continental U.S., Mount Whitney.  Little known fact:  He started brewing his own beer way back in 1982, before the American craft beer industry exploded.


National Injury Help Staff Bio page updated on June 27, 2019.